退款政策

2.1 服务失败

如果我们因自身技术错误未能完成验证，您将获得全额退款。

This automatic failure refund applies strictly when a query cannot be processed or fails to return any report from upstream data sources. It does not apply where a check successfully completes and delivers available database records, but specific optional, manufacturer-dependent, or model-dependent data attributes are not maintained or provided by upstream databases for that individual device (see Section 3.6).

2.2 重复扣款

如果同一服务被多次扣款，我们将退还所有重复扣款。

2.3 错误服务

如果因我们的错误您收到了与所购不同的服务，您将获得全额退款或免费获得正确服务。

2.4 未经授权的交易

如果您能证明交易未经您授权，我们将在调查后全额退款。

3.1 成功验证

如果验证服务成功完成并提供准确结果，无论结果是否符合您的期望，均不予退款。

3.2 用户错误

因用户错误造成的情况不予退款，包括但不限于：

• 输入错误的 IMEI 号码
• 选择错误的服务类型
• 误购
• 购买后改变主意

3.3 无效 IMEI

如果您提交了无效或不存在的 IMEI 号码，不予退款。提交前验证 IMEI 号码是您的责任。

3.4 超过时限

退款请求必须在原始交易后 30 天内提交。超过此期限的请求将不予考虑。

3.6 Data Variability Across Brands, Models, and Individual IMEIs

Data availability is not standardized, universal, or prefixed across all devices. The specific information and data fields returned depend directly on the device manufacturer/brand, model, regional specifications, carrier, and the individual IMEI itself.

Different brands and models maintain and expose different database records. Furthermore, even within the identical brand and model line, individual IMEIs may have differing or partial data in upstream manufacturer and carrier records. If an upstream database does not hold or provide specific fields (such as storage capacity, color, purchase date, warranty end date, or carrier lock specifics) for a particular IMEI, that information cannot be retrieved or provided.

A verification check that successfully queries upstream databases and returns the available records for that specific IMEI is considered fully delivered as-is. We cannot provide information that upstream manufacturer or carrier databases do not possess, and the absence of specific optional or model-dependent fields does not constitute a defect or failure of service, nor does it entitle the user to a refund, discount, or chargeback claim.

3.7 Point-in-Time Status & Subsequent Status Changes

All verification reports, blacklist checks, activation lock states, and carrier records reflect database status strictly as of the exact check date and timestamp when the query was processed.

Device status is dynamic and subject to change over time (for example, a clean device may subsequently be reported lost, stolen, or unpaid by an owner or carrier days, weeks, or months after the check was run). A clean or unlocked status at the time of check does not guarantee that the status will remain unchanged indefinitely.

Any subsequent change in device status or carrier records after the time of delivery does not invalidate the original completed check and does not entitle the buyer to a refund, chargeback, or compensation.

4.1 如何申请退款

要申请退款，请按以下步骤操作：

1. 登录我们网站上的账户
2. 进入订单历史
3. 选择要退款的订单
4. 点击“申请退款”并提供详细原因
5. 提交请求

或者，您可以直接通过 [email protected] 联系支持团队，并提供订单号和退款原因。

4.2 所需信息

申请退款时，请提供：

• 订单号或交易 ID
• 购买日期
• 退款申请原因
• 任何相关截图或证据

4.3 处理时间

退款请求通常在 2–5 个工作日内审核。批准后，退款将在 5–10 个工作日内退回原支付方式，具体取决于您的支付提供商。