Refund, Delivery, Return, and Cancellation Policy

2.1 Unable to Deliver the Purchased Report

If we cannot retrieve and deliver the purchased report or its material advertised result fields, we will initiate a full refund to the original payment method promptly after our system confirms the failure. You do not need to request this automatic service-failure refund.

2.2 Duplicate Charges

If you are charged multiple times for the same service, we will refund all duplicate charges.

2.3 Incorrect Service

If you receive a different service than what you purchased due to our error, you will receive a full refund or the correct service at no additional charge.

2.4 Unauthorized Transaction

Report a suspected unauthorized transaction to your payment provider and [email protected] immediately. We will investigate and provide any refund required by applicable law or payment-network rules; an allegation alone does not create automatic refund eligibility.

3.1 Successful Verification

Once the purchased report is successfully delivered with the material fields advertised for that service, no refund will be issued merely because the result is clean, locked, blacklisted, unknown, unfavorable, unchanged, or otherwise does not meet your expectations.

3.2 User Error

Refunds will not be issued for errors made by the user, including but not limited to:

• Entering an incorrect IMEI number
• Selecting the wrong service type
• Accidental purchases
• Change of mind after purchase

3.3 Invalid IMEI

A report that correctly identifies an IMEI or serial number as invalid, unsupported, duplicated, or not found is a delivered verification result and is not refundable. If no report or material result is delivered at all, Section 2.1 applies.

3.4 Returns and Cancellations

Orders cannot be canceled after payment because personalized digital processing begins immediately. There are no physical goods to return. This does not affect automatic refunds under Section 2.1 or non-waivable legal rights.

3.5 Wallet Deposits

Wallet deposits are prepaid account credits for eligible IMEI Check Pro services; they are not bank deposits, gift cards, or cash-equivalent products. A correctly credited deposit is non-refundable once any part is used. An unused balance may be refunded only where required by law or approved by us after review. Duplicate charges are refunded. If payment succeeds but the wallet is not credited, we will credit the wallet or promptly initiate a refund to the original payment method.

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your account on our website
2. Navigate to your order history
3. Select the order for which you want a refund
4. Click "Request Refund" and provide a detailed reason
5. Submit your request

Alternatively, you can contact our support team directly at [email protected] with your order number and reason for refund.

4.2 Required Information

When requesting a refund, please provide:

• Order number or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or evidence

4.3 Processing Time

Automatic service-failure refunds are initiated promptly after failure is confirmed. Other requests are normally reviewed within 2 business days. After we initiate a refund, Stripe, Razorpay, your bank, or another payment provider controls posting time; credits commonly appear within 5–10 business days and may take longer in some countries.